Annual Volunteer Training Quiz
Volunteer Name
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First Name
Last Name
Date
*
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Month
-
Day
Year
Date
Answer the following questions by indicating whether the statement is true or false.
1. Effective communication between caregivers is a national patient safety goal.
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True
False
2. The term cultural competence refers to the ability to work effectively with individuals from different cultural and ethnic backgrounds, or in settings where several cultures co-exist.
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True
False
3. It is mandatory that all patient abuse be immediately reported to the Department Supervisor or Hospital Supervisor.
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True
False
4. If hands are not visibly soiled, using the waterless hand cleansers is acceptable.
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True
False
5. Recapping a used needle could expose you to the hepatitis B, hepatitis C or AIDS virus.
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True
False
6. If I have signs and symptoms of an illness, I should still come in to volunteer.
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True
False
7. Splashing blood in your eye could expose you to the hepatitis B, hepatitis C or AIDS virus.
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True
False
8. You can always tell if a patient has cultural differences from you by how he or she looks.
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True
False
9. Rubbing the rash on your ear with a bloody glove could expose you to the hepatitis B, hepatitis C or AIDS virus.
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True
False
10. Spilling blood on a finger that has a hangnail could expose you to the hepatitis B, hepatitis C or AIDS virus.
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True
False
11. It is inappropriate to have conversations about patients in the cafeteria or elevator.
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True
False
12. Medical records may be released to any family member without patient authorization at any time.
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True
False
13. When contacted by a government investigator, you must answer any of their questions without hospital representation.
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True
False
14. Volunteers do not need to participate in codes nor drills; they are designed for Aspirus employees only.
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True
False
15. You care for a neighbor. Later you call her friends and tell them all about it. This is not a break in confidentiality.
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True
False
16. Walking into the cafeteria, you overhear two physicians discussing a patient’s treatment. This is a break in confidentiality.
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True
False
17. Cultural and religious beliefs impact decisions related to the delivery of health care.
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True
False
18. Any customer at Aspirus has the right to complain regarding employment or service. Aspirus sees this as an opportunity for improvement.
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True
False
19. Volunteers are authorized to access their own healthcare information in the computer system.
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True
False
20. Receiving training in how to handle chemicals safely, and properly wearing personal protective equipment (PPE) can prevent exposure to hazardous chemicals.
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True
False
21. Containers do NOT need labels identifying the product’s contents.
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True
False
22. In the event of a chemical spill, it is important to immediately clean up the spill and report it at a later time.
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True
False
23. Rubbing the hands together until dry is required for alcohol-based hand sanitizers to be most effective.
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True
False
24. All human beings express pain in the same way.
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True
False
25. Different cultures have different ideas about family involvement in patient care.
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True
False
26. Volunteers should enter rooms of patients on isolation procedures.
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True
False
Answer the following questions by marking the correct answer.
27. What type of extinguisher would you use on an electrical fire?
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A. ABC Extinguisher
B. A Extinguisher
C. BC Extinguisher
D. Both A & C
28. You see a co-worker doing something that clearly goes against Corporate Business Ethics. What are you required to do?
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A. Ignore the employee’s actions – he or she is the one who is breaking the rules, not you.
B. Report what you see to your supervisor or manager.
C. Confront the employee about what she did.
D. None of the above.
29. Which of these statements are true?
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A. I can’t control my attitude.
B. If I have a good attitude, I will be happier at work.
C. A person’s attitude never changes.
D. The attitude that I show customers is often the same one I get back.
E. Both B & D.
30. Disability is only one of several aspects of diversity. It is vital to keep in mind a few basic etiquette rules. An example(s) may include?
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A. Ask before you help.
B. Be sensitive about physical contact.
C. Speak directly to the person.
D. All of the above.
31. You slip and fall while volunteering. What do you do?
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A. Get up, look around and see if anyone was watching.
B. Contact employee health and fill out an incident report.
C. Go home and don’t tell anyone.
D. None of the above.
32. If a volunteer is aware of a privacy issue, she/he should report it to:
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A. The Business Ethics / Compliance Helpline
B. His/her supervisor
C. Both
D. None of the above.
33. Regarding the Compliance/Business Ethics Hotline, all of the following are true EXCEPT:
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A. The hotline allows for anonymous allegations of misconduct.
B. All hotline calls are handled in strict confidence.
C. The hotline is the only mechanism for reporting issues of non-compliance.
D. Hotline calls should be handled in a manner that protects the privacy of any patient involved in the alleged incident.
34. Which of the following provides detailed information about the hazardous chemicals contained within a product?
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A. MDSS
B. MSDS
C. MRDS
D. MOSS
35. What personal protective equipment (PPE) can volunteers and employees wear to protect their faces while using hazardous chemicals? Please choose all correct answers.
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A. Goggles
B. Face shields
C. Mask
D. All of the above
36. For a customer with limited English proficiency, Aspirus is committed to providing:
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A. Vital documents in Hmong and Spanish
B. Patient Rights brochures in Hmong and Spanish
C. Interpreter Services/Language Bank
D. All of the above
37. The federal law that sets standards for allowed disclosures of confidential patient information is:
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A. HIPAA
B. EMTALA
C. STARK II
D. None of the above
38. In a disaster or emergency, where is the Incident Command/Labor Pool located?
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A. Hospital Board Room
B. Community Education Room
C. Pro Building Conference Room
D. Classrooms A & B
39. Volunteers who feel they are being harassed have the obligation to report the behavior. The behavior should be reported to:
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A. Supervisor
B. Director
C. Human Resources
D. All of the above
40. Customers leave companies 68% of the time because:
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A. They move away.
B. They can get the services cheaper somewhere else.
C. They change to a company their friend uses.
D. They are unhappy with the service.
41. Patients have the right to:
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A. Information
B. Privacy and Security
C. Respectful Care
D. Safe environment
E. Complain
F. All of the above
42. Under HIPAA, all _______________ must be kept confidential.
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A. PHI
B. PII
C. CPE
D. None of the above
43. Any release of information other than that necessary for treatment should be directed to which department?
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A. The Volunteer Department
B. Health Information Management Department
C. Patient Registration Department
D. None of the above
44. Which of the following are examples of caregiver misconduct?
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A. Abuse
B. Neglect
C. Misappropriation of property
D. All of the above
45. You should not come in to volunteer if you have:
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A. Fever
B. Nausea
C. Vomiting
D. Any of the above
46. Aspirus uses ____________ different chemicals:
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A. Less than 1,000
B. 2,000 – 3,000
C. 3,000 – 5,000
D. Over 8,500
Submit
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